Dimplex UK

I have a major problem with a Dimplex Bach 20 Optiflame electric fire. I have tried to contact Dimplex by telephone, impossible. I have messaged them via the system on their website, my messages remain unanswered. I have spoken several times to the company that deal with Dimplex issues, Flame, they seem totally unable to grasp the problems I am suffering and passing me off with wrong instructions. I now wish that I had bought from a different manufacturer who would almost certainly have much better customer service.Dont D

I have 2 dimplex heaters one did not work when I went away for a few days the heater was cold and it should be 16 degrees

I ordered 3 AV3S Autoseensor from amazon 2 had faulty water sut off fault s both were returned to amazon .Still awaiting a decision

I had an old panel heater that was installed before i bought my house, it was receiving power but not heating so i wanted help 1.troubleshooting the issue 2. Checking power necessities and 3. Buying a new one I got nowhere trying to contact via the phone so filled out a form and got no reply back whatsoever other than asking how Dimplex did, as if they had closed the case. eventually got an electrician to help and even advised and helped me fit new one, mental that i can get a tradesman to advise, help, buy and install my new heater and help me with this situation quicker than i can even get basic customer service answer from Dimplex, awful customer service.

Edel going in to overpressure , but tech told me to drop temp on water and it has fixed the problem ,

Warranty status please for Dimplex Cheriton Mod K Serial No. 10919D1F 089. Email response johnboyle80@***.com Product purchased from Argos in Sainsbury, Dundee. Thanks John

Ive just moved into my new home and have a redring pure 8.5kw shower. I think there is a problem with it as it only heats the water it its on full power and full temperature, if I use eco full temperature its cold. The builder says its working fine, its a cheap shower and can only heat the water to warm on the full power full heat setting. Can you please tell me what temperature of water I should expect from the settings on this shower. Please can I have an email address for you so I can send video.

I need lots of information about your electric look a like fires that go into a mantle surround. How do I go about asking this?

Heard nothing from the company since I reported problem approx three weeks ago, despite them telling me that they would make contact in three to five days!!

Still heard not a thing from Dimplex. It is approaching three weeks since I reported the issue and had a response saying someone would contact me within three to five days. Heard nothing since then!! Two pensioners feeling cold!!

My fire doesnt work in warranty can not get any help have rang 10 times no help what ever very poor customer service promise after promise and stil nothing

Since the October 2016, we are trying to use Dimplex LAV 9 IMR heat pump. Since the day the device was installed, it working very very loudly. The temperature of the first floor is so-so; however, second floor is colder and the third floor is the coldest. In regard to the hot water, it is almost cold in the mornings. In December 2016, the device worked at the maximum capacity and heated my house; however, our neighbours are complaining about the noise at maximum levels during 24 hours!!!! Now, all our windows are closed and I am measuring the voice of the device outside. The voice decibel is 68. and frequency is 67 Hz. This number is 56.7 for the internal part of the device. My question is whether it is normal that a house having the equipment below gives those numbers of Decibel while the outside temperature is 11 centigrade. Your distributor i Turkey, claims that those level of decibels and Hz are quite normal. The distance between the device outside and our house’s garden’s door is 28 meters and you can clearly hear the voice while entering to the garden (not the house!). It is the same 24 hours of day. For 1.5 months, I claim that there is a problem with the device to your distributor;however, there has been no solution until now. I cannot understand how such a big company could produce such a bad device. My request is my problems below to be solved in the shortest period: 1. the device is working very very loudly for 24 hours in a day. 2. Electricity consumption is very high. 3. The device is not heating inside efficiently. 4. The device is not heating the water. Finally, here is the technical details of our house in case you prefer to compare: 1. The construction finished in July 2016. 2. There is 140 meters Fraenkische floor heating pipes which heat 3 floors in the house. 3. It has parellel connection to the solar panel system. 4. ceramic corridors, rooms laminate (balterio) which is convenient with floor heating (https://www.krono-original.com/be/laminate-flooring). 5. Walls: 24 cm Arkas Ponce Bloc (heating bridge was formed) (http://www.poncebloc.com/wp-content/uploads/PB_Fiche_20RT+.pdf) 6. external isolation: Isonem thermal paint (http://www.isonem.com/special-paints/isonem-thermal-paint-z3h301) (0,023 W/mK) 7. Windows: linea rossa alumina 8. Glasses: Isıcam Comfort (http://www.isicam.com.tr/tr/urunler/isicam-sistemleri-k-serisi) 9. 2 Solar panels: Solimpeks I need your urgent support for the solution of my problem.